Shipping policy

Thank you for shopping with MashMousha.shop. This Shipping Policy explains our general order processing, shipping, tracking, and delivery practices.

1. Shipping Destinations

We currently serve customers in:

United States
United Kingdom

Availability and shipping options may vary depending on the product and delivery destination.

2. Shipping Time

Our standard estimated shipping timeframe is approximately 5–7 business days after dispatch, unless a different timeframe is displayed for a particular product or order.

Orders may require processing before dispatch.

Delivery estimates may be affected by:

Carrier delays
Severe weather
Public holidays
Customs procedures
Incorrect or incomplete delivery information
Other circumstances outside our reasonable control

3. Shipping Costs

Applicable shipping charges will be displayed during checkout before you complete your purchase.

Where free shipping is offered, applicable terms will be displayed on our website or during checkout.

4. Tracking

Where tracking is available, customers may receive a shipping confirmation containing tracking information after dispatch.

Tracking may require some time to become active after the carrier receives the shipment.

5. Delivery Delays

Delivery dates are estimates unless expressly stated otherwise.

If your order has not arrived within a reasonable period after the estimated delivery timeframe, contact us at:

support@MashMousha.shop

6. Shipping Information

Customers are responsible for providing accurate and complete shipping information.

If you discover an error after placing an order, contact us immediately. We will attempt to update the information before dispatch, but changes cannot be guaranteed once fulfillment has begun.

7. Damaged Shipments

Please inspect your shipment when it arrives.

If the shipment appears damaged, photograph the package and product and contact us as soon as reasonably possible.

8. Missing Packages

If tracking indicates that your package has been delivered but you cannot locate it, contact us so that we can assist with investigating the shipment.

9. Customs, Duties and Taxes

Where applicable, taxes, duties, customs charges, or similar fees will be handled according to the information presented at checkout and applicable law.

Customs procedures may occasionally cause additional delivery delays.