Privacy policy

1. Privacy Policy

Last Updated: September 16, 2026

This Privacy Policy explains how MashMousha.shop ("we," "us," "our," or the "Company") collects, uses, stores, and protects personal information when you visit our website, place an order, contact us, or otherwise use our services.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect information you provide directly to us, including:

Full name
Email address
Telephone number
Billing and shipping addresses
Payment and transaction information
Order details and purchase history
Customer-support communications
Information submitted for returns, refunds, warranties, or product-support requests

We may also automatically collect certain information when you visit our website, including:

IP address
Browser and device information
Operating system
Pages visited
Referring website or source
Date and time of visits
Website interactions
Cookies and similar technologies

2. How We Use Your Information

We may use your information to:

Process and fulfill orders
Process payments
Arrange shipping and delivery
Send order confirmations and delivery updates
Provide customer support
Process returns, refunds, replacements, and warranty requests
Maintain and improve our website and services
Detect and prevent fraud or unauthorized activity
Maintain business records
Comply with applicable legal and regulatory obligations
Send marketing communications where permitted by law

3. Payment Information

Payments may be processed through third-party payment providers.

We generally do not store complete payment-card information on our own systems. Payment information may be processed directly by the applicable payment provider according to its own privacy and security practices.

4. Cookies

Our website may use cookies and similar technologies for:

Essential website functionality
Remembering preferences
Website analytics
Performance measurement
Advertising and marketing, where applicable

Where required by law, we will request consent before using non-essential cookies.

5. Third-Party Services

We may use third parties to provide services such as:

Website hosting and e-commerce services
Payment processing
Shipping and delivery
Analytics
Customer support
Email communications
Advertising and marketing

These providers may process personal information as necessary to provide their services.

6. Sharing Personal Information

We may share information with service providers where reasonably necessary to operate our business, including payment processors, shipping providers, technology providers, customer-support services, analytics providers, professional advisers, and government authorities where legally required.

We do not sell your personal information as a standalone product.

7. International Data Transfers

Because we serve customers and may use service providers in different countries, personal information may be transferred to or processed outside your country of residence.

Where required by applicable law, appropriate safeguards will be used for international transfers.

8. Data Retention

We retain personal information for as long as reasonably necessary to process transactions, provide customer support, resolve disputes, maintain business records, prevent fraud, and comply with legal, accounting, tax, and regulatory requirements.

9. Data Security

We use reasonable administrative, organizational, and technical measures designed to protect personal information.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

10. Your Privacy Rights

Depending on your location and applicable law, you may have rights to:

Access personal information
Correct inaccurate information
Request deletion
Restrict certain processing
Object to certain processing
Request data portability
Withdraw consent where applicable
Opt out of marketing communications

Applicable exceptions and limitations may apply.

11. UK Privacy Rights

Where UK data-protection law applies, the legal basis for processing your information may include:

Performance of a contract
Compliance with legal obligations
Legitimate interests
Consent

You may also have the right to complain to the relevant data-protection authority.

12. United States Privacy Rights

Privacy rights differ between U.S. states. Depending on applicable law and your state of residence, you may have rights relating to access, correction, deletion, portability, or certain forms of processing or sharing.