Refund policy
Thank you for shopping with MashMousha.shop. This policy explains our procedures for eligible returns, refunds, exchanges, damaged products, and order cancellations.
1. Return Period
You may contact us within 30 days of receiving your order to request an eligible return.
This policy does not limit mandatory consumer rights available under applicable law.
UK statutory consumer rights remain unaffected.
2. Return Eligibility
For voluntary returns, products should generally be:
- Unused and in their original condition
- In their original packaging where reasonably possible
- Complete with included accessories, manuals, parts, and components
- Free from damage caused after delivery
- Accompanied by proof of purchase or applicable order information
Before returning anything, contact:
Please do not send products to an address without receiving return instructions from us first.
3. Damaged, Defective, or Incorrect Products
If your order arrives damaged, defective, incorrect, or with missing components, contact us as soon as reasonably possible.
Please provide:
- Your order number
- A description of the problem
- Photographs or videos showing the issue
- Photographs of the packaging where relevant
Depending on the circumstances and applicable law, the appropriate remedy may include replacement, replacement components, repair, refund, or another remedy.
4. Change-of-Mind Returns
Eligible products may be returned within the applicable return period if you change your mind, subject to this policy and applicable law.
Where legally permitted, customers may be responsible for reasonable return-shipping costs for voluntary change-of-mind returns.
5. Condition of Returned Products
Where permitted by law, a voluntary return may be refused or a refund reduced if a product has been:
- Modified or altered
- Damaged through misuse or neglect
- Improperly installed
- Used beyond what is reasonably necessary for inspection
- Returned without essential components or accessories
- Damaged after delivery through customer handling
These conditions do not override applicable statutory rights relating to defective, damaged, or incorrectly supplied goods.
6. Return Shipping
Approved returns must follow the return instructions provided by our customer-service team.
For damaged, defective, incorrect, or otherwise non-conforming products, return shipping will be handled as required by applicable law.
For voluntary returns, return-shipping costs may be the customer's responsibility where legally permitted.
7. Refunds
After an eligible returned product has been received and inspected, we will notify you of the refund status.
Approved refunds will generally be returned to the original payment method.
We aim to process approved refunds within 7 business days. Your bank, card issuer, or payment provider may require additional processing time.
8. Exchanges and Replacements
If you receive a damaged, defective, or incorrect product, contact us before attempting an exchange.
Depending on availability and circumstances, we may provide a replacement, replacement component, repair, refund, or another appropriate remedy.
9. Order Cancellations
To request cancellation, contact us as soon as possible at:
We will attempt to cancel the order before processing or dispatch.
If the order has already been dispatched, it may need to be handled through the applicable return procedure.
10. How to Request a Return
Email support@MashMousha.shop with:
- Your full name
- Order number
- Date of purchase
- Product purchased
- Reason for the request
- Photographs or videos where applicable
We will review the request and provide the appropriate next steps.
11. Legal Rights
Nothing in this policy is intended to exclude or restrict consumer rights that cannot legally be excluded or restricted.
12. Contact
MashMousha.shop
4566 Wolverhampton Road
Wolverhampton
WV10 0HY
United Kingdom
Email: support@MashMousha.shop